Archive for May, 2008

Huge Datacenter Outage -ThePlanet messed Up

Saturday, May 31st, 2008

Here is the mail, we got as update for server down ticket.

“Dear Valued Customers:

This evening at 4:55 in our H1 data center, electrical gear shorted,creating an explosion and fire that knocked down three walls surrounding our electrical equipment room Thankfully, no one was injured. In addition, no customer servers were damaged or lost.

We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions from the fire department.

This is a significant outage, impacting approximately 9,000 servers and 7,500 customers. All members of our support team are in, and all vendors who supply us with data center equipment are on site. Our initial assessment, although early, points to being able to have some service restored by mid-afternoon on Sunday. Rest assured we are working around the clock.

We are in the process of communicating with all affected customers. we are planning to post updates every hour via our forum and in our customer portal. Our interactive voice response system is updating customers as well. There is no impact in any of our other five data centers.

I am sorry that this accident has occurred and apologize for the impact.

Sincerely,

Douglas J. Erwin
Chairman & Chief Executive Officer “

Cpanel - dcpumon - Eating your server diskspace????

Monday, May 19th, 2008

dcpumon is a cpanel script for CPU/Memory accounting which stores percentage values of CPU and Memory usage under /var/log/dcpumon.

The script itself is of no use, it just generates statistics at the above directory. What is interesting is that there is a script for reading all that data and displays your top CPU/Memory eaters! As a result, it can be very useful if you are trying to figure out what is eating your CPU.

So, further we can read its content, running the script: /usr/local/cpanel/bin/dcpumonview

Parallels Reselling myLittleAdmin Web-based Tool for Microsoft SQL Server

Friday, May 9th, 2008

“We understand how important it is to ensure integration of myLittleAdmin with a popular control panel like Parallels Plesk,” said Elian Chrebor, founder of myLittleTools. “Through our technical and commercial relationship with Parallels, we now can offer myLittleAdmin to a larger segment of the hosting market at an attractive price.”

For more information and pricing, visit www.parallels.com/products/plesk/mylittleadmin.

Content Encoding Error in plesk webmail for customers in Middle East

Friday, May 2nd, 2008

“Content Encoding Error (content_encoding_error)”

Really astonished in hearing such a issue with plesk horde that only a regional customers are affected with this error. This eventually found to be a bug in Horde content copmression code and have resolved by disabling this feature.

$conf['compress_pages'] = false;

in webmail/horde/config/conf.php.